The United Services Automobile Association (USAA) is a Fortune 500 Company offering diversified financial services and insurance to people and families that serve or have served in the United States Military. With nearly 12 million members and various services, it is imperative that USAA’s business initiatives with strategic objectives of the enterprise are aligned.
To accomplish this alignment, USAA combines advanced analytics, simulation methods, and enterprise architecture concepts to create dynamic and systemic models of the enterprise. A major catalyst in these efforts is Dr. Bipin Chadha, Data Scientist at USAA who has developed several decision support models for strategic planning, capability roadmaps, operational risk analysis, capacity planning and scheduling, and portfolio optimization.