Supply chain (SC) planning in the semiconductor industry is challenged by high uncertainties on the demand side as well as a complex manufacturing process with non-deterministic failure modes on the production side. Understanding the complex interdependencies and processes of a supply chain is essential to realize opportunities and mitigate risks. However, this understanding is not easy to achieve due to the complexity of the processes and the non-deterministic human behavior determining supply chain planning performance. Our paper argues for an agent-based approach to understand and improve supply chain planning processes using an industry example. We give an overview of current work and elaborate on the need for integrating human behavior into the models. Overall, we conclude that agent-based simulation is a valuable method to identify favorable and unfavorable conditions for successful planning.